Customer Care Specialist @ Summit GM


  • Summit GM is looking for a Service Customer Care Specialist to act as the liaison between our customers and service team. Your role will be to assist service customers with their booking needs as well as seek new business opportunities by contacting and developing relationships with potential customers.

    To be successful in this role, you should have previous experience in customer relations through incoming inquiries, campaigns and meeting quotas. You will use your communication skills to cultivate strong relationships with customers, from first point of contact to when a service is completed. If you are motivated and results-driven, and enjoy working in a team environment, we would like to meet you. Ultimately, you will drive our customer relations and contribute to our long-term business growth.

    Responsibilities

    • Set service appointments between customers and advisors.
    • Contact potential clients through warm calls and emails (pulled from current database)
    • Build customer relations through database management, reviewing recommended service, proper scheduling
    • Identify client needs and suggest appropriate services
    • Customize product solutions to increase customer satisfaction
    • Build long-term trusting relationships with clients
    • Report to the Customer Relations Manager on (daily/ weekly/monthly/quarterly) customer retention.
    • Stay up-to-date with new products/services.

    Requirements

    • Proven work experience as a Business Development Representative, or similar role
    • Strong interpersonal phone skills
    • Hands-on experience with multiple sales techniques (including cold calls)
    • Track record of achieving sales quotas
    • Experience with CRM software (CDK is an asset)
    • Familiarity with MS Excel (analyzing spreadsheets and charts)
    • Understanding of sales and maintenance performance metrics
    • Excellent communication and conciliation skill
  • YOU MUST BE AUTHORIZED TO WORK IN CANADA WITHOUT SPONSORSHIP


Dealerships

Start Date
Immediately