Customer Service Specialist

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add qualified FULL TIME CUSTOMER SERVICE SPECIALISTS to our team.

Kaizen Automotive Group is growing and we are looking to add energetic individuals who are invested in ensuring the customer experience is 100%. If you’ve got the horsepower to join a fast paced environment and hit our high standards – apply today!


The Customer Service Specialist is the epitome of Kaizen’s vision of continuous improvement and providing excellent customer service. This position works strongly within their team and also creates relationships with other facets of the business. Building relationships within the business is crucial to helping our customer with their inquiries, and increase engagement with our customers at each of our dealerships. The Customer Service Specialist focuses on maximizing revenue with their interpersonal skills, and continuously strives to improve their personal performance.

***Must be able to work a variety of shifts including evenings and weekends***

General Responsibilities:

  • Receives incoming calls and makes out-going calls to an established client base for all manners of automotive service appointments and pro-active maintenance
  • Composing e-mails / online chats to customers for service reminders, warranty information, vehicle status information
  • Able to provide value to our customers through effective sales skills and knowledge of our products and services
  • Proactively recognize opportunities for process improvement and make recommendations for change
  • Other duties as required


  • Fluent in English (with strong written and oral communication skills)
  • High school diploma or equivalent
  • Has a demeanor that is professional, mature, dependable, accountable, organized and enjoys working with people and in a team setting
  • Able to multi task and handle several databases at one time
  • Pleasant phone demeanor
  • Sales experience would be considered an asset

Compensation and Benefits;

In addition to competitive pay, we offer our employees;

  • Group Health & Dental
  • Life and Disability Insurance
  • Paid vacation
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism and teamwork – now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.


Start Date